Public quality – for whom and how? Integrating public core values with quality management
نویسندگان
چکیده
Mattias Elg, Elin Wihlborg and Mattias Örnerheim, Public quality – for whom and how? Integrating public core values with quality management, 2015, Total quality management and business excellence (Online). Total quality management and business excellence (Online) is available online at informaworldTM: http://dx.doi.org/10.1080/14783363.2015.1087841 Copyright: Taylor & Francis http://www.tandf.co.uk/journals/default.asp
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